Your Concierge Host

My entire life has truly led me to the launch of The Luxury Hour brand as one of the leading experts on how principles of premium brands can be effective in small business models.

I was not born into wealth yet I had a keen eye for what separated a curated environment from everyday life. As a young child I couldn’t explain luxury with words, but I felt it when I observed it. I loved that… special feeling.

I had a grandmother that exposed me to some of the finer things in life, like vacations, valet service, eating out (and ordering dessert), over the top holidays, and occasionally showing off a designer car or handbag. Looking back, it wasn’t anything particularly extravagant, but it was an onramp to an exploration that would shape my values and future businesses.

My first real job was at Disneyland. I was 17 years old and hired to work directly with guests at a very high level. I never worked at that scale, but they told me I was one of a few people who understood how to provide exceptional service. At 17.

Disney provided me with world-class training in the art of guest experiences, which captured language, processes, and principles for the luxury I experienced with my grandmother. That’s when I understood that luxury means human attention.

I applied that idea into every context after that. When I earned my Masters in Organizational Leadership in 2006, I used the same principles in my thesis work.

From my career as a producer in entertainment, to teaching at Pepperdine University, to working with one of the wealthiest family offices in the nation, to launching my own consulting agency almost nine years ago, I’ve used theThe 7 Pillars of Human Luxury in everything I do.

Outside of my personal obsession and research with premium hospitality, The Luxury Hour merges my 20 years of executive coaching, corporate leadership experience, and nine years of helping hundreds of businesses become more people-centered.